(Default: Search:)


Frequently Asked Questions

Printer-friendly version

Note: If you do not find the answer here, simply email your question to Ask A Librarian 24 hours a day, 7 days a week.

How do I get to your libraries?
Visit our library locations page to get directions and hours, we have all the information you need to find us.

What services do the Anoka County Libraries offer?

Personal assistance - Library staff are available to assist you in person or by phone, to handle inquiries and to help locate the books and materials you are seeking. Librarians have access to numerous databases to help you find information. If an item you want isn't owned by Anoka County Library, we'll contact other library systems to obtain the item for you.

Ask a Librarian - Librarians will provide answers to your questions via email within four business hours. To find out more go to Ask a Librarian.

Programs for adults, teens and children

Copy machines

Telephone or Email request notification

Meeting rooms for public use

Internet Computers - Each library location has public Internet computers available on a first come first serve basis. Users are allotted 60 minutes per day. You will need your barcode and PIN number to access the Internet.

Word processing - Computers with the entire Microsoft Office 2010 Suite are available at every location

Wireless Get more information on wireless and Internet access at the library under Services.

Who can apply for a library card?
Any resident of the seven county metropolitan area with a current picture identification may register for a library card. A parent's or guardian's signature with current picture identification is required for those under 16 years of age. Your library card is required for all transactions. You are responsible for materials checked out on your library card. Report a lost card or change of address immediately.  You may be subject to a $2 card replacement fee.

How do I apply for a library card?
Simply visit any library in the seven county area. Ask someone at the Circulation Desk to issue you a library card. You will need to provide picture identification and proof of your current address.

You can also now apply for a library card online.  See our online registration page here.

In accordance with the Minnesota Statutes 13.02 and 13.40, library patron records are private and information contained in the record cannot be given out to anyone other than the library card holder.

Can I have a library card if I'm in the Safe at Home program?
Yes.  Qualified individuals in the Safe at Home program can have a library card.  To learn more about this program, visit the Minnesota's Secretary of State website.

What materials can I check out at the Library?
Anoka County Library provides free access to nearly 1 million items including books, e-books, videos, DVDs, CDs, magazines, maps, newspapers, business directories, large print books and audio books. The Library also offers countless resources available through the Internet, including access to more than 25 online databases that provide full text articles, newspaper archives and more to help aid you in research projects, homework, family trees, car repair and more. Find out more about our databases under Research.

What are the overdue fines for materials returned after the due date?

Adult material: 30 cents per day to a $7.00 maximum except $10.00 maximum for videos.
Children's material: 10 cents per day to a $2.00 maximum except $5.00 maximum for videos.

Persons with more than 20 items overdue or more than $10 in charges and fees will have their borrowing privileges suspended.

How can I make payments for my fines or fees?

Make a payment with a credit card at any library location or by phone during business hours at 763-785-3695. Checks or cash are also accepted at Anoka County Libraries.

What's my PIN and how do I get one?
Your Personal Identification Number (PIN) is used along with your barcode number to give you access to computers, online databases and your account information. In an effort to preserve your right to privacy and to ensure access to library services, all patrons are required to choose a four digit PIN when they register for a new card. Users may obtain or change a PIN in person or by calling the Library Support Services building or any ACL library, or by emailing register@co.anoka.mn.us.  Users who have an e-mail address associated with their account may also use the Forgot My PIN link in the online catalog to choose a new PIN.

Can I extend the due date on my items?
Most materials borrowed from a Anoka County Library may be renewed (extended) a maximum of two times, in person or by telephone, if no one else has requested the material. Exceptions to this include persons with more than 20 items overdue or more than $10 in charges and fees. When these limits are exceeded, users will have their borrowing privileges suspended. 

Can I renew my own materials without having to come into the library?
There are two ways to renew materials remotely:

1. Start by visiting the catalog and clicking on My Account. You will be asked for your barcode and PIN to proceed so make sure to stop by your library if you don't already have one. Within My Account you can go to the Checkouts section and renew your materials.

2. Call our telephone renewal system at 763-717-3261.  You will be asked for your barcode and PIN and our computerized attendant will prompt you through the renewal process.

Where can I use my Anoka County Library card?
An Anoka County Library card may be used at most public libraries in Minnesota. When using your card in another library system, you must abide by its rules.

Where can I return my library materials?
Anoka County Library is a member of the Metropolitan Library Service Agency (MELSA). This means you may return most items borrowed from any public library in the MELSA region to any other public library in the MELSA region.

What is the typical due date for library materials?
Most materials are due three weeks from the day you check them out. Some exceptions apply.  At checkout you should receive a receipt with the due date of your materials. If you lose your receipt, call our automated phone system or log in to your account in our online catalog to find out your due dates.

What if the item I am looking for is already checked out?
If the item you want is checked out, you may request to have it set aside for you when it is returned. You may do this by selecting the title from the catalog and clicking on the "request" link. You will need to have your library card barcode to place the request.

How do I return items when the library is closed?
When a library is closed, materials may be put in the book or video returns at any Anoka County Library.

How can I ensure I'm receiving e-mail notices from the library?
Email notices for catalog items will appear from Anoka_County_Library sent from sirsi@magellan.sirsi.net.  Overdrive eBook notices are sent from notice@anoka.lib.mn.us.  Please add these to your address book contacts to ensure that you will receive your notices.  All notices or automated calls from the library are courtesy reminders only.  You may want to check your account ahead of time to avoid unforeseen circumstances such as a hold preventing you from renewing an item or email failure. You may also want to check your junk folder for missed emails.

Can I change my PIN through your website?
Yes, you can. If you go to My Account while in the catalog and click on the Personal Information tab, you will see an option to change your PIN.

How can I get a job with the Library?
For information on employment opportunities with Anoka County, please visit Anoka County Human Resources.